I get where they're coming from--there was a huge discussion last month over Twitter and Reddit, pointing out how WotC's worldbuilding was full of harmful clichés. Long story short, WotC found themselves in a sticky situation, which they TOTALLY brought on themselves.
Eilistraee brings an awesome culture, and she *could* make the difference, but WotC has shat on her at every opportunity for more than a decade, even while bringing her back. At this point It's pretty irrelevant to say "not all are evil", when your only non-evil drow culture amounts to <1% of the whole (Eilistraee with her few thousands of followers as a lesser goddess), and when the rest are labeled as "unique, super special, super rare outcasts". It's also bad worldbuilding, quite frankly. Lolth's society falls apart as soon as you start looking into it, yet, with most of its people being utterly miserable, it went through 12k years with absolutely 0 significant changes. And after millennia of that misery, >90% of the drow are still "evil", because only an extremely narrow % has even thought of abandoning her in favor of literally anything else, or just simply lost faith, or became disilluded, or w/e. The early 2e portrayals, when Ed was involved (and Ed has only about 50% of drow under Lolth in his FR), tried to introduce more dissent, but the later sources surely don't.
Then there are WotC's choices when they transitioned 3e->4e (and the grossly smearing misportrayal of Eilistraee that came with it, which *intentionally*--yes, intentionally, their goal was to get people to dislike Eilistraee, according to Erik Scott de Bie--made even the "good" drow no longer good, but merely self-righteous in being violent, warlike, crass, uncompassionate, abusive, *extremely* misandrist, while calling themselves "good"), or that infamous article about drow mothers getting orgasms when their kids eat each other in the womb, and about newborns being possessed by homicidal instincts, or 5e being so friggin' passive aggressive in regards of Eilistraee, Vhaeraun, etc...
Even in 2e, they say "the light-skinned elves are the good guys and don't get cursed. Even though they genocided a whole nation of good Eilistraean dark elves, and exterminated A LOT of dark elves before with the Sundering. However, those pesky dark elves are bad because a group of them turned to dark deities, and must all get cursed by the good-guy, light-skinned god that makes their skin even darker to reflect their dark hearts" which is a VERY questionable narrative choice. Late 3e also added "oh, and don't forget that the dark skinned elves ALL have demon blood... except a handful, who now get their less dark skin (which they never had, because they were *born* drow) back, because they're good! The rest of the race, however, is irrelevant, because they're unwilling and to be cast down". Keeping shit like this in 2020 is inviting career suicide for a company that has tried to keep a woke facade like WotC (and yes, it's a facade, because there are A LOT of reports that paint WotC as plagued by racism, intolerance, and nepotism).
Seriously, the D&D treatment of the dark elves amounts to "the iconic dark skinned elves and the only matriarchy we highlight are all about masturbating to people being tortured, puppies being kicked, and kittens being eaten, under the pretense of survival of the fittest. They would be danger to everyone, but thankfully the light-skinned good guys kicked their butt and sent them underground." WotC dug their own hole with their idiotic and childish treatment of the drow over the years, and I'm glad it's blowing up in their faces. They have to ve thankful that most D&D people aren't even aware of how f***ed up the evolution of the drow narrative is, or they would be under even stronger pressure now.
Now, all of this wouldn't even be that hard to fix. An obvious first step could be giving Eilistraee RELEVANCE. Not <1%, which is retarded, but at very least Ed's numbers (22%). Eilistraee founded a whole culture, she's the patroness of what once was the greatest hub of arts, culture, and magic of Faerun. She's been by the drow side since forever. She fought by their side, even when they hurt her, she strove to empower them to find their own path and rediscover the beauty and joy they were denied. She also always strove to build a place for the drow in the world, in harmony with the other races. After friggin' millennia, it's utter stupidity to still claime "hurr, less than 1%, hurr"...
Another step would be painting the Lolthite commoners as mostly nutral, introducing dissent and disillusion towards Lolth, some resistance too (and I mean, commoners have been totally miserable for millennia, they are indeed just people who struggle to stay alive--even Gygax's version didn'thave the commoners as evi, IIRC). If they really NEED to keep the Lolthite society as dumb as it is, they can paint it as a fascist theocracy that crushes its people, so that plotlines about freeing the drow can beomce mainsteram, with the involvement of many factions, including Eilistraee ofc. They could un-retcon Vhaeraun and bring him back to be his actual self (rather than the new and improved 5e version of him as "lolth's swift and obedient bodyguard who made a vow of silence or whatever"--which was pure idiocy and 100% redundant with Selvetarm), and take Ed's new lore about his stance becoming more neutral and establish other settlements on the surface. Have Bregan d'Aerthe do something similar (I mean, they already are, but I mean something open to more than operatives), and more of that.
However, I fear they'll just have Drizzt&friends pull off some weird shenanigans and magically convince half of the drow to stop being evil, and to come create a new settlement on the surface (and maybe call it Drizztland). With 0 acknowledgement of the other drow cultures that have been working towards that goal for millennia, that have been there for 30 years, like RAS always does. Because in the end, the shitty treatment of the drow was birthed by the extreme obsession over Drizzt that ran rampant in WotC back in late 3e (especially with people like Athans, the worst kind of fanboys), which gave us the shitty depiction of Eilistraee in WotSQ 4-6 and LP (all books that now WotC loves to pretend never existed).